Shipping Information

Shipping Information

Mysa ships to customers across North America and internationally. Here's what you need to know about shipping times and carriers.

Shipping Times by Region

Shipping times vary depending on your location. Below are estimated delivery windows from the time your order ships:

Canada

3-7 business days via Purolator. Orders typically ship the next business day.

United States

5-10 business days via ground shipping. Delivery times vary depending on your location.

International

Shipping times vary significantly depending on your country. International orders typically take 2-4 weeks, but some regions may take longer. Customs clearance can add additional time to delivery.

> Note: Orders typically ship the next business day. Shipping times above are from when your order ships, not when you place it. Holidays and weather may affect delivery.

> Tip: Check your order confirmation email for a specific estimated delivery date. Your carrier's tracking information will provide real-time updates as your package moves.

Shipping Carriers

> Caution We do not ship to P.O. Boxes. Please provide a street address.

> Note Express or expedited shipping is not available. All orders ship via standard ground shipping.

Tracking Your Shipment

Once your order ships, you'll receive:

1. Confirmation email with carrier tracking link and tracking number

2. Account access at [https://account.getmysa.com/](https://account.getmysa.com/) to view status

3. Carrier updates as your package moves through the delivery network

Click the tracking link in your confirmation email for real-time carrier updates on your package location and estimated delivery date.

> Caution: If your order is delayed or appears stuck in transit, contact your carrier using the tracking number. For persistent issues, reach out to our support team for assistance.

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Need help? Contact our support team at [support@getmysa.com](mailto:support@getmysa.com) with your order number for shipping questions.