Manage Your Order
Manage Your Order
Need to make changes to your order? Depending on your order status, you may be able to cancel it, modify the shipping address, or update other details.
Cancel Your Order
To cancel your order, email our support team with your order number:
Email: [support@getmysa.com](mailto:support@getmysa.com)
What to include in your email:
- Your order number (found in your confirmation email)
- Reason for cancellation (optional but helpful)
Our team will process your cancellation request and send you confirmation once it's complete. Refunds are processed to your original payment method.
> Note: Orders in the "Processing" status can typically be cancelled immediately. Once your order has shipped, cancellation may not be possible. If your order has already shipped, you may need to refuse delivery or initiate a return instead. Contact us for assistance.
Change Your Shipping Address
You can update your shipping address, but only before your order ships:
1. Email [support@getmysa.com](mailto:support@getmysa.com) as soon as possible
2. Include your order number
3. Provide your new shipping address with full details
Our team will attempt to update the address. However, if your order has already entered the shipping process, we may not be able to change it.
> Warning: Once your order has shipped, you cannot modify the shipping address. If you need to change where the package goes after it ships, you may need to contact the carrier directly using your tracking information or refuse the delivery and initiate a return.
Other Modifications
For any other order modifications beyond cancellation or address changes, contact our support team:
Email: [support@getmysa.com](mailto:support@getmysa.com)
When contacting us, please include:
- Your order number
- A description of what you'd like to change
- Any relevant details about your request
> Caution: Changes are only possible during the "Processing" status. Once your order has shipped, most modifications cannot be made. If you need urgent changes, reach out to us immediately.
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Need help? Contact our support team at [support@getmysa.com](mailto:support@getmysa.com) with your order number.