Transferring Mysa Ownership to a New Homeowner

If you've moved into a home with Mysa thermostats already installed, you'll need to transfer ownership to your account before you can control them. This guide covers the steps to claim your thermostats.

Before You Start

• Download the Mysa app and create an account if you don't have one
• Make sure you have access to your home Wi-Fi network name and password
• Identify which Mysa model you have (check the device or look for model info on the back)

If You Can Contact the Previous Owner

The easiest transfer happens when the previous owner removes the thermostats from their account first.

Ask the previous owner to:

1. Open the Mysa app
2. Tap the thermostat they want to transfer
3. Tap the Settings icon (bottom right)
4. Tap Delete to remove the device from their account
5. Repeat for each thermostat

Pairing the Thermostat to Your Account

Once the previous owner has removed the device (or if it was never set up), you can pair it to your account.

Mysa for Baseboards (V2, V1, Lite) and In-Floor

1. On the thermostat, press and hold both Up and Down arrows firmly for 10 seconds
2. The display will show "AP" indicating pairing mode
3. Open the Mysa app and tap Add Device
4. Follow the on-screen instructions to connect to your Wi-Fi and complete setup

Mysa for Mini-Splits

1. Press and hold the M button and the Fan button together for 10 seconds
2. The device will enter pairing mode
3. Open the Mysa app and tap Add Device
4. Follow the on-screen instructions to complete setup

If You Cannot Contact the Previous Owner

If the previous owner can't be reached and the thermostat is still linked to their account, our support team can help transfer ownership.

Email support@getmysa.com with:

• Your name and email address (for your Mysa account)
• Your address (to confirm you're the new resident)
• The MAC address of each thermostat (found on a sticker on the back of the device)
• Proof of residence if requested (utility bill, lease, or closing documents)

Our team will verify your information and release the devices from the previous owner's account so you can pair them to yours.

After the Transfer

Once the thermostats are on your account:

• Set up schedules to match your routine
• Configure your electricity rate for accurate energy tracking (V2 and V1 only)
• Set your home location for weather-based features
• Rename each thermostat to identify which room it controls

Tip for Sellers and Landlords

If you're leaving Mysa thermostats for the next owner or tenant, delete them from your app before you leave. This makes it easy for the new resident to set them up without needing to contact support.

Need Help?

Email: support@getmysa.com