Transferring Mysa Ownership to a New Homeowner

This guide covers how to transfer ownership of Mysa thermostats when you move into a home where they are already installed.

Before You Start

Make sure you have the following ready before beginning the transfer process:

• The Mysa app downloaded and a Mysa account created (also available on the Google Play Store)
• Your home 2.4 GHz Wi-Fi network name and password (5 GHz is not supported)
• The Mysa model identified — check the device or look for model information on the back of the thermostat

If You Can Contact the Previous Owner

The easiest transfer happens when the previous owner removes the thermostats from their account first.

Ask the previous owner to:

1. Open the Mysa app
2. Tap the thermostat they want to transfer
3. Tap the Settings icon (bottom right)
4. Tap Delete to remove the device from their account
5. Repeat for each thermostat

Once the previous owner has removed all devices, you can pair them to your own account.

Pairing the Thermostat to Your Account

After the previous owner has removed the device — or if it was never set up — you can pair it to your account.

Mysa for Baseboards and Mysa for In-Floor Heating

1. On the thermostat, press and hold both the Up and Down arrows firmly for 10 seconds
2. The display will show "AP" indicating pairing mode
3. Open the Mysa app and tap Add Device
4. Follow the on-screen instructions to connect to your Wi-Fi and complete setup

Mysa for Mini-Splits

1. Press and hold the M button and the Fan button together for 10 seconds
2. The device will enter pairing mode
3. Open the Mysa app and tap Add Device
4. Follow the on-screen instructions to complete setup

Note: Mysa connects to 2.4 GHz Wi-Fi networks only. If your router broadcasts both 2.4 GHz and 5 GHz under the same name, Mysa will automatically connect to the 2.4 GHz band.

If You Cannot Contact the Previous Owner

If the previous owner cannot be reached and the thermostat is still linked to their account, the Mysa support team can help transfer ownership.

Email [Mysa Support](mailto:support@getmysa.com) with:

• Your name and email address (for your Mysa account)
• Your address (to confirm you are the new resident)
• The MAC address of each thermostat (found on a sticker on the back of the device)
• Proof of residence if requested (utility bill, lease, or closing documents)

The support team will verify your information and release the devices from the previous owner's account so you can pair them to yours.

After the Transfer

Once the thermostats are on your account:

• Set up schedules to match your daily routine
• Configure your electricity rate for accurate energy tracking
• Set your home location for weather-based features
• Rename each thermostat to identify which room it controls

Tip: Take a few minutes to explore the Mysa app settings for each thermostat. You can customize temperature preferences, set schedules, and enable energy-saving features.

Tip for Sellers and Landlords

If you are leaving Mysa thermostats for the next owner or tenant, delete them from your app before you leave. This makes it easy for the new resident to set them up without needing to contact support.

Need Help?

If you run into any issues during the transfer process, contact Mysa Support. Include the MAC address of the thermostat and a description of the issue to help the team assist you quickly.