If you are experiencing troubles with your Homekit device, start fresh and reset your Homekit device. To reset your Homekit device please follow these steps:

1. Disable Home data in your iOS settings page under Mysa
2. Delete the Mysa thermostat from the iOS Home app. Make sure NOT to delete the thermostat from the Mysa app
3. Put the device into Wi-Fi pairing mode by holding the arrows on your thermostat for 10 seconds
4. Pair the thermostat through the iOS Home app
5. After letting the device connect to the internet and download its settings, the device should be connected to both the iOS Home app AND the Mysa app
6. You can now turn on Home Data for the Mysa app in the iOS settings page

 

If you are still experiencing trouble, please contact our customer support team Here.