If you are experiencing troubles with your Homekit device, start fresh and reset your Homekit device. To reset your Homekit device please follow these steps:
- Disable Home data in your iOS settings page under Mysa
- Delete the Mysa thermostat from the iOS Home app. Make sure NOT to delete the thermostat from the Mysa app
- Put the device into Wi-Fi pairing mode by holding the arrows on your thermostat for 10 seconds
- Pair the thermostat through the iOS Home app
- After letting the device connect to the internet and download its settings, the device should be connected to both the iOS Home app AND the Mysa app
- You can now turn on Home Data for the Mysa app in the iOS settings page
If you are still experiencing trouble, please contact our customer support team Here.