Mysa isn't responding when I use voice commands

If Mysa is not responding to your voice commands please follow the steps below:

  • Ensure you are clearly calling out the correct name for the thermostat, shorter names with fewer syllables are better.
  • Ensure your Mysa is connected to Wifi, as this can affect voice commands.
  • Ensure that your thermostat is connected to the Google device. You can check to see if your thermostat is connected in your Google Home app If not, please follow the set-up instructions above.

If none of the above steps work, a good solution is to disconnect the link between Mysa and Google then re-enable this connection.  

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