If you didn't remove tiles, cut a hole in your floor, or otherwise disturb your floor, it is highly unlikely that the wires are broken. An easy fix is to restart your thermostat. You can do this by press and holding the up and down arrows for ten seconds until you see 'RT,' let go of the arrows, and a smiley face should appear. If the problem still exists please reach out to Mysa support.
My floor no longer heats up. Does this mean that the heating wires are broken?
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