I can't see my thermostat!

In the latest update, Mysa added the ability to have multiple homes!

When accessing the updated app as a user you may have been asked to create an additional home, this often is defaulted to the primary home you see on the home screen.

If you are not seeing any thermostats then the first step is to ensure that these are not simply in another home by navigating to you other homes as shown below:

Homes_Select.PNGHome_Selection.PNG

If your thermostats do appear under another home you can simply follow below to delete the second home!

Begin by navigating to the home you wish to delete:

Manage_Mysa_Homes.PNGSelect_Home_Option.PNG

After selecting this home simply select Remove Home!

Caution: This will remove all thermostats linked to this home

Remove_Home.png

If you are unable to see your thermostats anywhere within the app please contact support!

 

 

 

 

 

 

 

Can’t find your answer in our support center? Contact us directly.