Changing the temperature on the Mysa App but my Mysa Thermostat is not changing

Have you recently installed Mysa?

The most common occurrence of this issue is when you have recently installed a Mysa thermostat.

Due to Mysa being a smart thermostat, when a new device is added there are few steps that we have to take to finish connecting your device to the Mysa App! This includes updating your device so that it has the latest firmware and access to the newest features available.

First please ensure that the Mysa is correctly connected to your WiFi. You can see this by looking within the Mysa App. If the thermostat does not show an exclamation mark on the card you are correctly connected.

Please allow up to 4 hours for Mysa to connect and update the thermostat remotely after confirming internet connection.

After 4 hours you can return and retry adjusting temperatures within the app.

Can I force an Update?

At this time Mysa is based on scheduled programming that searches for new units and updates them at specific intervals. This means that we do not currently have a way of forcing this update from the actual Mysa device. 

Mysa has been installed for over 4 hours

If your Mysa thermostat has been connected for over 4 hours and is still not adjusting please try the following troubleshooting steps:

  1. Remove the faceplate for 10 minutes and Replace
    • This can force the unit to reconnect to our servers and potentially force an update
  2. Try re-pairing the device - to do this you can follow the instructions here
  3. If the above options are not correcting the issue, please reach out to our support team!
Can’t find your answer in our support center? Contact us directly.