Mysa has partnered with RouteThis Helps, a third party network diagnostic tool, to help you troubleshoot pairing, WiFi, and general connectivity issues.
1. Download the app
Please download the free RouteThis Helps app from your devices App Marketplace.
2. Run scan
When the App prompts for a code, please type "MYSA"
Place the your phone/tablet next to the thermostat you are having issues with.
Press the 'I Moved It' button and confirm you've moved closer to the affected device.
The scan will take about 2-3 minutes.
3. Send key
Once the scan is complete, it will produce a key. Please copy that key. It should look something like 8VZRNSY
Send your key to the Mysa support team here.