WiFi routers that are problematic with Mysa

This article applies to:    

Mysa needs to be connected to the internet to use all of the features, but a small number of WiFi routers aren’t compatible with Mysa. Signs of this include not being able to connect to WiFi during setup, or Offline status in the app because of a WiFi disconnection.

WiFi Requirements to use Mysa:

  • Home Wi-Fi® 2.4 GHz (802.11 B/G/N)
  • None, WPA or WPA2 (AES) Network Security
  • Support mDNS for use with Apple products

If your router is listed below:

  1. Make sure your router’s firmware is up to date: check the manufacturer's website, contact their support, or contact your ISP if they provided your router.
  2. Check that your WiFi equipment settings comply with Mysa recommended router settings.
    If your router settings match the recommended settings but you are still having issues, contact your internet service provider and exchange your router or modem for a compatible one.
  3. If your router wasn’t provided by your ISP, you may need to upgrade it yourself.

List of problematic routers:

The following list shows routers that have tested to be problematic with Mysa, however, this does not mean they are completely incompatible. Some routers may require users to change their router settings. 

  • Actiontec MI424WR
  • ARRIS EA9200
  • ARRIS TG1672
  • ARRIS TG862
  • ASUS RT-AC1200
  • Bell Home Hub 3000
  • Business Class Routers
  • Google Fiber
  • Netgear Orbi
  • Xfinity/Comcast Routers 
  • Technicolor TC8717T
  • Ubee Routers
  • D-Link DIR-822

Changing Your Router Settings:

To verify or change the WiFi security settings of your router, follow these steps:

  1. Log into your wireless router by entering the IP address of your router into a web browser. The IP address can be found in the router manual.
  2. If prompted, enter the username and password for the router. The default username and password will also be listed in the router manual.
  3. Once you’ve logged in, look for the Wireless option.
  4. For Security Mode, select WPA, WPA2-Personal (WPA2-PSK) or None. If given an option for encryption, select AES. TKIP encryption is not compatible. Note: If "None" is selected for wireless security, a password isn’t required to join your network.
  5. In some cases, you may have to change your WiFi password. If you have to change your password, you will have to enter the updated password for all of the devices (computers, tablets, smartphones, etc.) that connect to your network.
  6. Click "Save" or "Apply Changes."
  7. Your router may reboot itself to apply the changes.

If you have difficulty logging into your router, you can contact your internet service provider or router manufacturer for additional assistance.

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