|This article applies to:|
I'm having trouble getting my thermostat to join my WiFi network
Note- This also works for other issues such as; changing the Wifi settings from the app, the app is giving me a notification of a Network Error, my Mysa thermostat won't connect, or I have a new router and I cant connect Mysa to it.
The following are the general steps to connecting your Mysa to the WiFi if you're having trouble.
- Make sure your device is connected to the same network that you wish to connect your Mysa to.
- Ensure you see the pairing symbol (upside-down triangle) on the display.
*Ensure WiFi assist is turned off on your device as it can interfere with the pairing process
- Make sure the thermostat you are trying to pair is not currently on the Mysa app. If it is still on the app, delete the thermostat by tapping the trashcan icon in the top-right corner of the settings screen .
- Ensure you have deleted the thermostat from the HomeKit app.
- Factory reset your Mysa, by holding down the up and down arrows simultaneously for about 10-15 seconds. The thermostat should reboot and a smiley face should appear.
- Turn off the breaker connected to Mysa then turn it back on.
- Open the Mysa app, and reconnect the thermostat to the WiFi.
My Mysa is not connected to the Wifi. What could be the reason?
If your Mysa is having issues staying connected to the internet, here are a few things to check.
- Ensure your Mysa's firmware version is 1.1.14 or greater. You can check this by scrolling down to the bottom of the settings screen for the thermostat that you are wondering about.
- Your WiFi network is stable, and other devices in your home are communicating to the internet via the WiFi network.
- HomeKit only users: Ensure you have a compatible HomeKit Bridge connected to your WiFi network, such as an Apple TV. If your thermostats appear offline every time you're outside of your home, consider creating a Mysa account to establish a remote connection to your thermostat via Mysa's cloud servers.
Will I be notified if Mysa is not connected to the Wifi?
Yes, you can see this on the Mysa app. If there is a red exclamation point in one of your thermostat cards, the thermostat with this red exclamation point is not connected to the Wifi. If a connection is not established within an hour, a email will be sent to the email address used to set up the thermostat. If you receive this email you should try to determine why the connection was lost, it could be a loss of power that has affected it or it could be an external factor that has affected the connection.
I don't see the Mysa Wifi network, what do I do?
If you are trying to connect your device to your account in the app, you need to connect your device to the Wifi network broadcasted by the installed Mysa thermostat. The Mysa network will look something like this when you search for available Wifi networks:
If you don't see this network, or you only see the network of another thermostat you have already connected, please check the thermostat to see if it is in pairing mode. If the thermostat is in pairing mode, you will see the following pattern on the display:
If you don't see this symbol, you need to enable pairing mode. This can be done by resetting the thermostat. You need to hold down the up and down arrows for about 10-15 seconds. The symbol above will appear on the thermostat, and the Wifi signal from Mysa will now be available for fifteen minutes (the signal only lasts that long to save on power).
Another way to reset your Mysa is to turn off the breaker connected to the thermostat, then turn it back on about a minute later. This will put the Mysa in pairing mode.