What if theres a power outage or the internet goes down?

This article applies to:    
Helpdesk_icons_BB-IF-REV.png    
     

Will I need to reprogram my Mysa after a power outage?

In the event of a power outage, all or your settings and schedules will be saved to our cloud-based server, all of you preferences will begin automatically once the power returns. If you change any of your settings or schedules while the power is out, your changes will be implemented once the power returns. 

What happens to my schedules and settings if I lose power and/or internet?

If you only lost power, then Mysa will automatically reconnect to the internet and reset its internal clock. In this case all of your settings will resume when the power returns. 

If you only lost internet, then Mysa will continue with your schedules and settings as normal. The only difference is that you can't control the thermostat from your phone, due to the lack of connection, you will have to use the buttons on the thermostat's display until the internet comes back. 

If you lost both internet and power, then Mysa will continue trying to re-establish a connection. Until a connection is found Mysa will hold all of the set points in place when the connection was lost.   

Can’t find your answer in our support center? Contact us directly.