Locating information

This article applies to:    
Helpdesk_icons_BB-IF-REV.png    
     

Where is my app version?

On the main screen of the app, tap the three horizontal lines up in the top left-hand corner. 

Screen_Shot_2019-05-02_at_1.13.58_PM.png

This will launch the menu below, the app version is at the very bottom of the screen. 

IMG_8417.PNG

Where is the firmware version, MAC address and serial number? 

All three of these are located on the bottom of the settings screen in the Mysa app.

Where is my Mysa-ID?

Your Mysa-ID looks like 'Mysa-******', it can be located in two ways. The first is at the back of the instructional booklet, the second is on the back of the Mysa faceplate. 

Manual_Pairing_Image_.png 

The following video will show you how to find all of the pieces of information mentioned in this article.

Can’t find your answer in our support center? Contact us directly.