Tracking Orders

This article applies to:    

How do I track/check the status of my order?

If you place an order on our website you can easily track the status of your order.

Click Here To Look-up Canada Based Orders

Click Here To Look-up US Based Orders 

What to do if you want to cancel your order

If you wish to cancel your order please contact us directly Attempting to cancel an order the day after purchasing may not be possible as orders are processed and shipped promptly.

Where can I find my order number?

You can find your order number in the confirmation email. We sent you an email from so you can quickly search for it in your inbox by searching "Mysa Shop". The confirmation email will have been sent to the email you used to place the order. If the email isn't in your inbox, check your folders (spam, junk, trash, deleted items or archive folder).

Your order number should look something like this: CA6340

For purchases made through other online retailers, please follow their instructions on finding your order number.

Can’t find your answer in our support center? Contact us directly.