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I'm having brightness issues
If your brightness is set to 10% and you have to constantly turn the thermostat back on try changing the brightness to 20%. This is a HomeKit issue because HomeKit sets the inactive brightness to half of the active brightness, therefore if the brightness is set to 10% half of it is 5%. The thermostat only has the ability to change the brightness in 10% increments. So, 5% would turn off the thermostats.
If you find yourself having any other brightness issues, try turning off the breaker and turning it back on again.
The front of the thermostat looks used
This is because the thermostat still has the plastic film on the display. This film comes on the thermostat when it is delivered to protect the display from scratches. To remove the film, gently lift up the corner and slowly peel the film off.
My Mysa feels hot/warm to the touch, is this normal?
Yes! As Mysa pulls current to power your heater, Mysa itself warms up a little bit. The regular temperature of a thermostat housing normally varies between 35 °C and 50 °C (95 °F and 122 °F). Therefore, it is normal for Mysa to be warm while heating your room.
The thermostat is unresponsive to touch and commands
If the thermostat is unresponsive to touch and/or commands, there are a few things you can check:
- Make sure the protective plastic film has been removed from the thermostat as this could interfere with the thermostats ability to detect touch.
- If that didn't work try a Power Cycle, turn the breaker connected to the thermostat off and then back on again.
- The last thing you can do, is to make sure the ground wire is securely fastened to the ground screw in the gang box because this can sometimes cause the touch buttons to not function properly.
How do I reboot or restart Mysa?
Some common reasons for restarting Mysa include; Mysa has disconnected from the WIFI and is having a hard time reconnecting, the temperature is showing higher than it actually is, settings are not being saved, etc. To reboot your Mysa, hold down the 'Down' arrow for 15-20 seconds. It will lower the temperature, and then enter off mode, represented by the dashed line. Keep the arrow down until 'RT' appears on the display. Let go of the arrow, and the thermostat should reboot and display the smiley face.
If that doesn't work, you should try to power cycle the thermostat by turning the breaker connected to the thermostat off then back on again.
The room temperature on Mysa seems wrong. Why is that?
There are many different factors that affect the temperature reading on Mysa. Everything from where Mysa is mounted to the type of wall material, can affect the temperature displayed on Mysa. Mysa also factors in humidity and current passing through, to determine room temperature.
Note: When using an external room temperature sensor to measure the room temperature, don't lay it on top of Mysa. This is because Mysa vents out air through the top of the unit, and this can severely impact the ability of the temperature sensor to measure the temperature correctly.