The front of the thermostat looks used. Do you sell refurbished units?

We guarantee all Mysa Smart Thermostats shipped to customers are 100% new. However, each faceplate is equipped with a nearly invisible film, which is very flush to the faceplate itself.
This protective film can make the faceplate appear previously used, as there may be scratches on the film. 

Attached below is a video depicting just how difficult this can be to remove:

 

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