What is Mysa's warranty?

We have a 2-year limited warranty that covers Mysas purchased from getmysa.com and our authorized resellers. Within two years of purchasing your Mysas, if something breaks or goes wrong, we will gladly exchange or repair your defective Mysa(s) at no cost to you.

Please contact support to initiate an exchange or repair.

You can read the details of our policy below.

We warrant that if your product described on the enclosed Certificate of Limited Warranty proves, on presentation by you within two years (or three years for pre-order customers) from the date of original retail purchase, to be defective in material or workmanship we will, at our sole discretion, repair or replace in parts or whole, without charge to you, subject to the following limits and exclusions:

  1. TO OBTAIN SERVICE DURING THE WARRANTY PERIOD, YOU MUST PRESENT OR SEND YOUR PRODUCT TOGETHER WITH THE ENCLOSED CERTIFICATE OF LIMITED WARRANTY (WITH INVOICE WHICH INDICATES THE TIME OF PURCHASE) TO EMPOWERED HOMES SERVICE CENTER.
  2. TO AVAIL OF WARRANTY, YOU MUST CERTIFY THAT THE PRODUCT WAS PURCHASED FROM OUR WEBSITE OR AUTHORIZED DEALER/SUPPLIER. FURTHERMORE, IT’S EXPRESSLY STATED THAT THIS WARRANTY IS NOT TRANSFERABLE.
  3. THE LIMITED TWO-YEAR WARRANTY (OR THREE-YEAR WARRANTY FOR PRE-ORDER CUSTOMERS) AND REMEDY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER REMEDIES, OBLIGATIONS OR LIABILITIES ON THE PART OF EMPOWERED HOMES.
  4. AS AN ABUNDANT CAUTION, WE HEREBY DISCLAIM LIABILITY FOR INDIRECT, SPECIAL AND CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS PRODUCT
  5. THE DURATION OF ANY IMPLIED WARRANTY WHICH MIGHT EXIST BY OPERATION OF LAW SHALL BE LIMITED TO THREE YEARS FROM THE DATE OF ORIGINAL PURCHASE.
  6. THIS WARRANTY DOES NOT APPLY TO:
  • ANY PRODUCT ACCESSORIES.
  • FAILURE OF DEVICE DUE TO FLUCTUATIONS AND INTERRUPTIONS IN ELECTRIC POWER.
  • DAMAGE NOT RESULTING, IN OUR SOLE DISCRETION, FROM A DEFECT IN MATERIAL OR WORKMANSHIP.
  • DAMAGE CAUSED BY ACCIDENT, BY NATURE, BY FIRE OR BY TAMPERING WITH OR OPENING THE PRODUCT INAPPROPRIATELY OR BY OTHER THAN NORMAL USE OR DEFECTS OR DAMAGE RESULTING FROM REPAIRS PERFORMED OTHER THAN BY AN AUTHORIZED SERVICE FACILITY.
  • DAMAGE CAUSED BY WATER.
  • THE LABEL BEARING THE SERIAL NUMBER OF THIS PRODUCT HAS BEEN REMOVED OR DEFACED.
  • THE PRODUCT IS NOT DISTRIBUTED BY EMPOWERED HOMES.
  1. PHOTOCOPIES OF CERTIFICATES OF LIMITED WARRANTY OR CERTIFICATES OF LIMITED WARRANTY WHICH HAVE BEEN ALTERED OR TAMPERED WITH WILL NOT BE HONOURED
  2. ALL REMOVAL OR REINSTALLATION COSTS, POSTAGE, INSURANCE AND SHIPPING COSTS INCURRED IN PRESENTING OR SENDING THE PRODUCT TO THE SERVICE FACILITY ARE YOUR RESPONSIBILITY. IN SOME JURISDICTIONS A SERVICE FEE MAY BE CHARGED. TO FIND OUT THE SERVICE FEE, IF ANY, CONTACT THE SERVICE FACILITY TO WHICH YOU WILL PRESENT OR SEND THE PRODUCT TO OUR SERVICE FACILITY.
  3. WITHOUT LIMITING ANY OTHER EXCLUSION HEREIN, EMPOWERED HOMES DOES NOT WARRANT THAT THE PRODUCT COVERED HEREBY, INCLUDING, WITHOUT LIMITATION, THE TECHNOLOGY INCLUDED IN THE PRODUCT, WILL NOT BECOME OBSOLETE OR THAT SUCH ITEMS ARE OR WILL REMAIN COMPATIBLE WITH ANY OTHER PRODUCT OR TECHNOLOGY WITH WHICH THE PRODUCT MAY BE USED.

WHAT REMEDIES EMPOWERED HOMES SHALL PROVIDE

Mysa shall, at its sole discretion, provide one of the following two remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labour to complete the repair and restore this product to its proper operating condition. Empowered Homes will also pay the shipping costs necessary to return this product once the repair is complete; or

2. Replace this product with an exact replacement or with a similar product deemed by Empowered Homes to perform substantially the same function as the original product. Any replacement and/or repaired device is warranted for the remainder of the original warranty or ninety (90) days, whichever is longer.

LIMITATION OF LIABILITY

YOU USE ALL PRODUCT INFORMATION, SERVICES AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY AND ALL LOSS OR DAMAGES, INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICITY, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE AND ALL OTHER ITEMS IN YOUR HOME. RESULTING FROM THE USE OF THE PRODUCT INFORMATION, SERVICES OR PRODUCT. EMPOWERED HOMES EMPHATICALLY AND SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR SPECIAL DAMAGES ARISING FROM OR RELATING TO USAGE OF THE PRODUCT.

THE MAXIMUM LIABILITY OF EMPOWERED HOMES UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT OR TO THE MAXIMUM EXTENT PERMITTED BY LAW.

EXCLUSIVE REMEDY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMPOWERED HOMES SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF EMPOWERED HOMES CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW.

USAGE IN UNITED STATES OF AMERICA

If you are using the product in the United States, we hereby inform you that some states of the United States and some jurisdictions outside the United States do not allow the exclusion or limitation of consequential damages or limitations on how long an implied warranty lasts so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the United States and from a jurisdiction outside the United States.

IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ET SEQ.) OR OTHER APPLICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.



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