My Mysa is not connected to WiFi. What could be the reason?

If your Mysa is having issues staying connected to the Internet, there are a few things to consider:

1) Ensure your Mysa's firmware is operating on version 1.1.14 or beyond by going into your thermostat's setting page and scrolling down to the bottom.

2) Your WiFi network is stable, and other devices in your home are communicating to the internet via the WiFi network.

3) HomeKit only users: Ensure you have a compatible HomeKit Bridge connected to your WiFi network, such as an Apple TV. If your thermostats appear offline every time you're outside of your home, consider creating a Mysa account to establish a remote connection to your thermostat via Mysa's cloud servers.

Will I be notified if my Mysa is not connected to WiFi?

Yes, the Mysa app will display any thermostats that are not connected to Wifi via a red exclamation mark on the thermostat's tile. If a connection is not reestablished within 1 hour of the device losing connection, an automatic email will be sent to the owner of the devices to alert them of the devices being offline.

If you receive this email, we suggest you investigate why the device is offline. It could be a loss of WiFi from your internet service provider or a power outage. If it is not due to an external factor, we encourage all customers to reach out to our customer support team so we can look closer at the thermostat diagnostic information.

For an immediate fix, power cycling the thermostat by turning the breaker to the thermostat off and on should restore the WiFi connection but if you have to do this, please reach out to customer support for additional support.

 

Can’t find your answer in our support center? Contact us directly.