If your faceplate is being intermittently responsive, then there are a few possible things to check:
Firstly, ensure the protective plastic film on the faceplate itself has been removed.
- When you are trying to make a temperature change manually on the thermostat, make sure you are resting your finger on the spot where the arrow is for a solid second, that is how the faceplate reads your touch.
If that is not helping:
- Try a power cycle, go to the breaker and switch the breaker for the correct thermostat/heater combo to off and then on.
If this still does not help:
- Make sure the ground wire is securely fastened to the ground screw in the gang box as this can sometimes cause the touch buttons to not function at their best.
If you're still having trouble with your thermostat. Please reach out to our team if you have any further questions!