Internal: In-Floor ambient temperature reads low with no current calibration workaround

Audience: Internal (CX Agents Only)

Applies to: Mysa for In-Floor Heating when the thermostat is using ambient/room temperature and the displayed room temperature appears consistently lower than a separate reliable room thermometer.

Customer problem

A customer may report that their Mysa for In-Floor Heating reads about 2-3°C lower than a trusted thermometer in the same room. They may have already power-cycled the thermostat and may ask whether there is a temperature offset, manual calibration, or other workaround.

Current guidance

• There is currently no customer-facing workaround or manual temperature calibration available for Mysa for In-Floor Heating.
• Additional calibration may be added in the future, but do not promise a timeline.
• If the reading remains consistently inaccurate after basic placement/comparison checks, tag the ticket to the IF: Temperature Inaccuracy issue group.

Suggested agent response

Confirm the customer is comparing against a reliable room thermometer in the same general area, not an infrared thermometer or a sensor placed directly on top of the thermostat. If the thermostat is consistently reading low after it has stabilized, acknowledge that In-Floor does not currently have a temperature-offset setting or workaround. Let the customer know the team is tracking this behavior for future calibration improvements, then tag the ticket to the IF: Temperature Inaccuracy issue group.

Do not say

• Do not promise that a calibration feature will be released by a specific date.
• Do not tell the customer to use Central HVAC temperature-offset instructions; that feature is not currently available for In-Floor.
• Do not treat a severe, unsafe, or rapidly changing temperature issue as normal; collect details and escalate if the behavior suggests a hardware or safety concern.