Mysa has two separate accounts that serve different purposes. Understanding the difference helps you manage each one correctly.

The Two Account Types

• Mysa Store Account — your online shopping account

• Mysa App Account — your thermostat control account

These are completely independent and may use different email addresses. Changes to one do not affect the other.

Mysa Store Account

Where: account.getmysa.com

Use this account to:

• Purchase Mysa products

• View and track order history

• Update billing and shipping addresses

• Manage payment methods

You log in with the email and password created when you first made a purchase or opened an account on the website.

Mysa App Account

Where: the Mysa mobile app (iOS or Android) or web app

Use this account to:

• Add and manage your thermostats

• Control temperature and settings

• Create heating schedules

• Monitor thermostat status

• Change your password

Important: app account settings (password, profile info, thermostat settings) can only be changed inside the Mysa app — not on the store website.

Which One Do I Need?

• Bought from getmysa.com and own thermostats: you have a store account already; set up an app account separately to control your devices

• Only controlling heating (thermostats came another way): you just need an app account

• Only shopping, no thermostats yet: you just need a store account

Get Support

Let us know which account you need help with (store or app) and what you're experiencing.

Email: support@getmysa.com