Removing Your Mysa
2 min read
Updated February 1, 2026
Whether you're moving, selling, or troubleshooting, here's how to remove your Mysa for Mini-Splits.
Removing from Your Account
To remove a Mysa from your account (but keep it installed):
- Open the Mysa app
- Tap the thermostat you want to remove
- Tap Settings (gear icon)
- Scroll down and tap Remove Device
- Confirm removal
The device is now removed from your account and can be paired to a new account.
Factory Reset
To completely reset Mysa to factory settings:
- Press and hold both the Mode and Fan buttons on the side of Mysa
- Hold until the display resets
- Mysa is now in factory state
After a factory reset, the device needs to be paired again to any account.
Physical Removal
Wall-mounted:
- Gently pull Mysa away from the wall
- If using adhesive strips, pull slowly to avoid wall damage
- Remove any adhesive residue with a gentle cleaner
Tabletop:
- Unplug the USB cable
- Remove Mysa from the stand
Transferring to a New Owner
If selling or giving away your Mysa:
- Remove the device from your account (steps above)
- Perform a factory reset
- Give the new owner:
- The device - Power adapter and USB cable - Any accessories (stand, mounting strips) - HomeKit code (if applicable)
The new owner can then pair it to their own account.
Smart Home Cleanup
If you connected Mysa to smart home platforms, remove it there too:
- HomeKit: Home app > long-press device > Remove Accessory
- Alexa: Alexa app > Devices > find Mysa > delete
- Google Home: Google Home app > device > Settings > Remove device
Need Help?
Email: support@getmysa.com